1. Overview

At Makebot Robotic Solutions Pvt. Ltd., we are committed to providing exceptional customer support to ensure a smooth and satisfying experience for all our customers. This Support Policy outlines the various channels of assistance available and the guidelines for obtaining support for products and services purchased through our e-commerce website.

2. Support Channels

• Email Support: You can reach our customer support team via email at [Customer Support Email]. We aim to respond to all email inquiries within 24-48 hours.
• Phone Support: For immediate assistance, please call our support team at +91- 95940 72647 during our business hours:
  • Monday to Friday: 10:00 AM - 6:00 PM (IST)

3. Support Services

• Product Assistance: Our support team can assist with product setup, troubleshooting, and general inquiries related to any of our products.
• Order Inquiries: For questions regarding your order status, shipping, or payment, please contact our customer support team with your order number.
• Technical Support: If you experience technical issues with any of our products, our technical support team is available to help diagnose and resolve the problem. Please have your product serial number and purchase information available when contacting us.

4. Warranty and Repairs

• Warranty Support: Products purchased from Makebot Robotic Solutions Pvt. Ltd. come with a warranty as specified in the product documentation. If your product is within the warranty period and requires repair or replacement, please contact our support team for assistance with the warranty process.
• Non-Warranty Repairs: If your product is outside the warranty period or the issue is not covered under warranty, we offer repair services for a fee. Please contact us for a repair quote and further instructions.

5. Return and Refund Support

• Return Inquiries: If you have questions about our No Return Policy, please review our policy on our website or contact our support team for clarification.
• Refund Support: In cases where refunds are applicable (e.g., for damaged or incorrect items), our support team will assist you in processing your refund request in accordance with our Refund Policy.

6. Customer Feedback

• Feedback Submission: We value your feedback and are continuously working to improve our products and services. If you have suggestions, concerns, or positive experiences to share, please reach out to us at [Customer Feedback Email].
• Complaint Resolution: We strive to resolve all customer complaints promptly and effectively. If you are dissatisfied with any aspect of our service, please contact our support team, and we will do our best to address your concerns.

7. Response Times

• Initial Response: We aim to acknowledge and respond to all support requests within 24 hours during business days.
• Resolution Time: Depending on the complexity of the issue, resolution times may vary. Our team will provide regular updates and an estimated timeframe for resolving your query.

8. Contact Information

For all support-related inquiries, please contact us:

• Email: info@makebot.in
• Phone:+91- 95940 72647